Shipping Policy

Read the journey in stages

1. Destination. Check the address and recipient entered at www.zavomo.com. Review the service, charge and estimate shown for the purchase. An estimate is not a guaranteed arrival for a celebration or other fixed date.

2. Preparation. Payment and availability checks take place before dispatch preparation. Report an address error to [email protected] with the order reference and corrected details. A correction depends on the stage reached and is not complete simply because it was requested.

3. Carrier movement. Label creation can precede the first movement scan. Transport schedules, weather and destination handling can affect progress. Follow the carrier's updates without treating every gap as a confirmed loss.

4. Arrival. Compare a delivery scan with the delivery note and usual handoff locations. If the parcel is missing or damaged, report what happened and preserve information useful to an investigation.

For an international destination, check whether checkout includes any import charges. Authorities may request information or assess additional amounts under local rules. Ask for clarification if the arrangement is unclear.

A delivery exception must be considered using the facts of the order and the applicable consumer protections. A carrier status alone does not determine every question of responsibility or remedy.